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I’m Mark Stevens, the owner and agent behind Victorian Country Mercantile, based in Bendigo. VCM provides mercantile services across regional and country Victoria: debt collection for tradies, sole traders and local businesses, process serving for solicitors and individuals, and field work for professional clients. I handle every job myself, from start to finish.
My background
I have over fifteen years of experience in the field across regional Victoria and southern New South Wales. That has included field calls, repossessions, lockouts and evictions, field audits, and process serving — for professional clients, and directly for solicitors and individuals. At my previous business I trained many field agents. Before moving into field work, I spent around ten years in banking and finance, including as a complaints supervisor handling escalated calls, so I understand both sides of a debt. Clients deal directly with me about their file.
I also serve on the Board of the Institute of Mercantile Agents (IMA).
Working the region for that long, I know the towns and the back roads, and how to approach people in small communities, where reputation matters.
How I work
- I treat everyone I deal with respectfully, including the people I’m calling on.
- I follow the law and your instructions, and I document everything.
- I keep you updated as the job progresses.
- I’m open about what I can and can’t do.
Industry involvement
Member of the Institute of Mercantile Agents (IMA).
Business details
Mark Francis Stevens trading as Victorian Country Mercantile · ABN 20 913 691 147 · NSW Commercial Agent Licence CAL000012335 · PO Box 454, Huntly VIC 3551